32Red casino can be considered the best out of almost all of the 15 major players in online gaming. This includes Bet365, 888 Casino, and of course Ladbrokes, and it does this through an audit that is independent and customer serviced and it is performed by consulting from etruvian.
32Red now has another thing they can be proud of, namely opening an independent Audit for casino quality audits, this is released by etruvian consulting. This audit service took a look at the 16 largest operators in online gaming through the use of the mystery shopper method. They have succeeded in gathering data in a large variety of scenarios that are typical for a common player that needs assistance.
These results caused the ascension of 32Red to a total score of about 8.8 out of ten. The qualities that make them stand out compared to competitors like 888, Bet 365, and Ladbrokes are product knowledge in their responses and response times.
This lead to the comment from David Coleman, the leader of the etruvian project that stated: “The audit results indicate that the management team and the front line staff at 32Red casino both hold a firm belief and commitment to putting the customer first. 32Red demonstrated again why they deserve and have received multiple awards over the last decade.”
After this famous win, CEO Ed Ware stated that: “Customer service is at the very heart of everything we do at 32Red, and today’s recognition of that is a testament to all the hard work and dedication from our staff. We focus all our attention on ensuring that we deliver a ‘second to none’ player experience and we will continue to invest in this area to maintain our market-leading proposition.”
The completed independent results of the report break down the results on the total number of casinos can be read here.
Facts about 32Red
32Red is a major player in 32Red PLC, a leader in the industry of gaming online. They are based in Gibraltar, a British overseas territory. They are regulated by the respected Gibraltar Gambling Commissioner and they get their license from the Government of Gibraltar.
The government of Gibraltar can give players a large variety of games such as 32Red Poker, 32Red Online Bingo, 32Red Casino, 32Red Casino Rummy ( their latest feature to be added), and 32Red Casino Bet. 32Red Casino Plc was listed in September 2005 on the London Stock Exchange.
Facts about etruvian Consulting
First founded in the year 2010, etruvian consulting are a subsidiary that works independently. They are part of the same group as Poker Strategy dot com and they work with iGaming and their operators. They struggle against industry troubles such as ineffective customer and affiliate service, decreasing lifetime values, and campaigns for driving loyalty.