Moon Games Casino

Moon Games Casino Review

Moon Games is an online casino based in Gibraltar and owned by Virtual Global Digital Services Limited, However, the company owns only the brand name of the casino; the Instant Games offered by the casino are owned and operated by Cassava Enterprises Ltd, also based in Gibraltar. MoonGames was opened in 2013 and is part of an online casino franchise that also includes renowned casinos such as Vegas Spins Casino and Reef Club among others.

The casino features a wide array of table and poker games with an underlying sci-fi theme which adds to the overall excitement. Slot games enthusiasts are very well catered for as there are more than 200 slots games including video and progressive slots with amazing prizes. All the games at the casino are instant play versions that can be played online via the computer and mobile devices without the need of downloading. This adds to the appeal of the casino as, quite frankly, very few players are interested in downloading stuff that eats into their storage space. Unfortunately, as with most online casinos, MoonGames does not accept US players.

Official website: https://www.moongames.com/

Restricted Countries

Antigua and Barbuda, Czech Republic, Denmark, Israel, Estonia, Italy, France, Bulgaria, Russia, Indonesia, Gibraltar, Belgium, Malaysia, Albania, Azerbaijan, Belarus, Bosnia and Herzegovina, Croatia, Moldova, Montenegro, Hungary, Lithuania, Romania, Spain, Slovakia, Slovenia, South Sudan, Turkey, Latvia, Macedonia, United Kingdom, Ukraine, United States

Moon Games Bonuses

• Win Up to 555 Free spins on Fluffy Favourites, min £10, 35x wagering

New players only. 18+. Valid until 31st July 2023. Min dep £10. 1 wheel spin. Prizes and odds vary & include free spins [FS], Games bonuses [GB], and Coins. FS wins are granted in GB over 4 days & valid for 3 days. GB valid on selected games only. WR: 35x Game bonus. GB wins cap: £100 + initial bonus. UK: Deposit balance can be withdrawn at any time. Country restrictions apply. 18+. full T&Cs apply

There are no regular promotions that are carried out by the casino apart from the progressive jackpots. That does not mean that there are no promotions – the casino carries out promotions and player tournaments from time to time and if that’s your thing you need to keep checking for updates. There are also No Deposit Bonuses (there’s no better way to say that!), which is a letdown to players who like playing with virtual money first before putting up their real cash.

Mobile Gaming

There is a Moon Games Casino mobile app that can be downloaded at different app stores, depending on the make of your device. The app is also available for download at Moongames dot com and is optional. That is, even without the mobile app, one can still play their favorite instant wins, slots, and scratch card games online. Nonetheless, for better game quality and enhanced experience, the mobile app is recommended.

The MoonGames mobile app doesn’t offer much game variety and only features a few games. Even so, the quality and gameplay speed of the mobile games is great and resembles the ones in the web version. Some of the games available include Mythic Maiden, Knights and Maidens, Wildcat Canyon, and Black Widow.

Software Available

The casino runs on its own proprietary system called DragonFish. It is not really a MoonGames exclusive as it is owned by the 888 group of casinos, which MoonGames Casino is part of. DragonFish games are known for their sci-fi-themed storylines and effects. It is no different from the games at MoonGames Casino although the casino tends to focus more on space-themed games in line with their niche.

There are also several other software providers whose games are featured on the casino including NetEnt and WGS Technology. Games from these other providers are however kept at the minimum, perhaps to promote the 888 franchise’s own games. The casino has featured some popular NetEnt games for the longest time and is regarded as a NetEnt casino. Recently, they introduced the NetEnt Live Dealer games which allow players to play online games such as Roulette and Blackjack with real-life dealers.

The line gets blurred when it comes to the safety of transactions and the integrity of the play. Some players have complained of excess credit card charges while others decried non-payment of prizes in the progressive jackpots. The casino has not directly responded to these claims and, in what can be termed as an admission of guilt, changed the privacy settings for their site which made it difficult to follow the terms and conditions to the payment of prize money. There is also no clear information on the type of data encryption technology that the casino uses to protect the player’s information.

Virtual Games

As stated above, the casino features some 200 games from different providers ranging from blackjacks, slots, scratch card games, and instant wins. Some of the games offered by the casino include roulette such as Single Roulette, European Roulette, and 3D Roulette. There are also some amazing video slots like Wheel of Light and Jack Hammer which are very popular. There are also several progressive slots or jackpots including Kingdom of Cash and Rainbow Rules. These jackpots sometimes run up to hundreds of thousands of Euros and are very popular, like all jackpots are.

As mentioned earlier, MoonGames also features games from other providers, most notably NetEnt games. Expect to find NetEnt classics such as Starburst and Jack and the Bean Stalk in addition to the Live Dealer games. WGS Technology games are also offered by the casino, although very few. Of course, a large number of the games offered conform to the space theme of the casino, true to its name. The effects and graphics are out of this world, literally and figuratively, and the storylines revolve around the galaxy and everything in between.

Customer Support

In case of anything, Moon Games Casino’s customer support is reachable through a couple of means. The email contact is promotions@moongames.com while a UK phone number is given on the website. Lovers of face-to-face chats also have the option of Live Chatting with the customer care team by clicking on the Live Chat pop-up on the user interface. Granted, it may take some time to locate a representative but it is always faster to get a reply this way than through sending an email. If English is not your first language, do not panic as the casino offers assistance in German, French, and Swedish, in addition to standard English.

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