- Bonuses & Offers
- Speed of Withdrawals
- Software & Games
- Security & Regulation
MoonGames Casino is an online casino with mobile and live dealer games, established in 2008 using games powered by multiple software providers. It is operated by Cassava Enterprises and is licensed under the jurisdictions of Gibraltar and United Kingdom.
- Good Assortment of games
- 128-bit SSL encryption
- Live Dealer table games
- Instant Play
- Customer support via toll-free phone or e-mail
- Software audited regularly and proven fair
- Varying withdrawal times
- Certain countries are restricted from use.
User Review( votes)
MoonGames is an online casino based in Gibraltar and owned by Tarco Ltd. However, the company owns only the brand name of the casino; the Instant Games offered by the casino are owned and operated by Cassava Enterprises Ltd, also based in Gibraltar. MoonGames was opened in 2013 and is part of an online casino franchise that also includes renowned casinos such as Vegas Spins Casino and Reef Club among others. The casino features a wide array of table and poker games with an underlying sci-fi theme which adds to the overall excitement. Slot games enthusiasts are very well catered for as there are more than 200 slots games including video and progressive slots with amazing prizes. All the games at the casino are instant play versions which can be played online via computer and mobile devices without the need of downloading. This adds to the appeal of the casino as, quite frankly, very few players are interested in downloading stuff which eats into their storage space. Unfortunately, as with most online casinos, MoonGames does not accept US players.
Antigua and Barbuda, Czech Republic, Denmark, Israel, Estonia, Italy, France,Bulgaria, Russia, Indonesia, Gibraltar, Belgium, Malaysia, Albania, Azerbaijan, Belarus, Bosnia and Herzegovina, Croatia, Moldova, Montenegro, Hungary, Lithuania, Romania, Spain, Slovakia, Slovenia, South Sudan, Turkey, Latvia, Macedonia, United Kingdom, Ukraine, United States
Moon Games Casino has some superb bonus packages which go right from the first deposit to the third. The maximum welcome bonus goes up to €1,500. For the first deposit (the minimum deposit is €10), the possible bonus is 100%, depending on the amount deposited. This can go up to a maximum of €500, which is quite a huge amount for a welcome bonus. Naturally, after the first deposit has been exhausted, it will be necessary to make a second deposit for which a 25% deposit up to €500 will apply. Then there is a 50% match bonus on the third deposit to a maximum of €500. All these bonuses are cash able (and can be withdrawn) once the wagering requirement of 40X has been achieved.
There are no regular promotions that are carried out by the casino apart from the progressive jackpots. That does not mean that there are no promotions – the casino carries out promotions and player tournaments from time to time and if that’s your thing you need to keep checking for updates. There are also No Deposit Bonuses (there’s no better way to say that!), which is a letdown to players who like playing with virtual money first before putting up their real cash.
There is a MoonGames Casino mobile app which can be downloaded at the different app stores, depending on the make of your device. The app is also available for download at moongames.com and is optional. That is, even without the mobile app, one can still play their favorite instant wins, slots and scratch card games online. Nonetheless, for better game quality and enhanced experience, the mobile app is recommended.
The MoonGames mobile app doesn’t offer much game variety and only features a few games. Even so, the quality and gameplay speed of the mobile games is great and resembles the ones in the web version. Some of the games available include Mythic Maiden, Knights and Maidens, Wildcat Canyon and Black Widow.
The casino runs on its own proprietary system called DragonFish. It is not really a MoonGames exclusive as it is owned by the 888 group of casinos, which MoonGames Casino is part of. DragonFish games are known for their sci-fi themed story-lines and effects. It is no different with the games at MoonGames Casino although the casino tends to focus more on space themed games in line with their niche.
There are also several other software providers whose games are featured on the casino including NetEnt and WGS Technology. Games from these other providers are however kept at the minimum, perhaps to promote the 888 franchise’s own games. The casino has featured some popular NetEnt games for the longest time and is regarded as a NetEnt casino. Recently, they introduced the NetEnt Live Dealer games which allow players to play online games such as Roulette and Blackjack with real life dealers.
The line gets blurred when it comes to the safety of transactions and integrity of play. Some players have complained of excess credit card charges while others decried non-payment of prizes in the progressive jackpots. The casino has not directly responded to these claims and, in what can be termed as an admission of guilt, changed the privacy settings for their site which made it difficult to follow the terms and conditions in relation to the payment of prize money. There is also no clear information on the type of data encryption technology that the casino uses to protect players information.
As stated above, the casino features some 200 games from different providers ranging from blackjacks, slots, scratch card games, and instant wins. Some of the games offered by the casino include roulette such as Single Roulette, European Roulette, and 3D Roulette. There are also some amazing video slots like Wheel of Light and Jack Hammer which are very popular. There is also a number of progressive slots or jackpots including Kingdom of Cash and Rainbow Rules. These jackpots sometimes run up to hundreds of thousands of Euros and are very popular, like all jackpots are.
As mentioned earlier, MoonGames also features games from other providers, most notably NetEnt games. Expect to find NetEnt classics such as Starburst and Jack and the Bean Stalk in addition to the Live Dealer games. WGS Technology games are also offered by the casino, although very few. Of course, a large number of the games offered conform to the space theme of the casino, true to its name. The effects and graphics are out of this world, literally and figuratively, and the story-lines revolve around the galaxy and everything in between.
In case of anything, MoonGames Casino’s customer support is reachable through a couple of means. The email contact is [email protected] while a UK phone number is given on the website. Lovers of face to face chats also have the option of Live Chatting with the customer care team by clicking on the Live Chat pop up on the user interface. Granted, it may take some time to locate a representative but it is always faster to get a reply this way than through sending an email. If English is not your first language, do not panic as the casino offers assistance in German, French and Swedish, in addition to the standard English.
|Software||NetEnt, IGT (WagerWorks), Cassava, Dragonfish (Random Logic), WMS (Williams Interactive), « other casinos powered by these software’s|
|Established||online since 2013|
|License||Gibraltar, Uk licensed « other casinos licensed by jurisdiction|
|Casino Type||No Download & Instant Play, Mobile Casino, Live Dealer|
|Deposit Methods||Supported Banking methods for Deposits at MoonGames Casino accounts are, Entropay, MasterCard, Maestro, PaybyPhone, Neteller, Ideal, PayPal, Paysafe Card, Ukash, Visa Electron, Visa|
|Withdrawal Method||Couriered Check, Bank Wire, Maestro, MasterCard, Neteller, PayPal, Visa Electron, Visa|
|Currencies||Supported currencies that MoonGames Casino accepts are, Euros, British pounds sterling, U.S Dollars|
|Languages||MoonGames Casino offers its Casino in three languages, English, German, Swedish|
|Support General Inquiries|
|Live Chat Support||Yes|
|Contact||UK Toll-Free Phone 0800-279-3222|
UK Support Phone +44-203-544-6731
|Affiliate Program||United Commissions|